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Case Study - Torbay Council

At Pinnacle Data we help a wealth of different industries, sectors and businesses of varying size by providing them with the data solutions they need to run smoothly and efficiently.

What’s more the servers, storage systems and networking equipment we deliver and install for our clients not only solve their issues but bring them a number of other benefits as well.

Here is one example:

“Torbay Council has worked with Pinnacle Data for a number of years and have consistently received a professional service and competitive prices. Pinnacle Data have proven very responsive and are frequently the first company we speak to when any new requirement arises.”

The client

In July 2013 we helped Torbay Council – a unitary authority in Devon for Torquay, Paignton and Brixham. They have a full system enterprise responsible for servicing the general public in this area.

What they needed from us

We had previously worked with Torbay Council, as in the past we had supplied them with other data storage equipment. However, in this case they approached us in need of a new ‘ready to go’ storage facility for their residents, with at least 17TB’s worth of data storage to handle their increasing data requirements.

How we helped them

We quickly set to work to get Torbay Council sorted. We ran them through a series of questions to get a full and detailed account of what their exact requirements were, whether they had any specific servers in mind and if they had a particular budget to work towards.

Torbay Council did have a general idea of the server range they were looking for, but after our qualifying questions – and once we had gained more understanding of what they actually needed – we managed to advise them with the perfect suggestion. This was the HP P6300 starter kit which came fully loaded with 47 300GB 10K EVA hard drives and six 600GB 15K EVA hard drives – which more than matched their requirements and maximised capacity across their systems.

The equipment was from our refurbished HP range and was quickly sent down to Torbay Council who installed it themselves over a short period of time. When the systems were good to go, our customer services team got in touch with them to see if they needed any assistance, but Torbay were happy to report they were up and running smoothly with no unexpected hiccups.

The benefits they received

Along with the obvious advantage of the fact Pinnacle Data quickly and efficiently solved their server issues, Torbay Council have enjoyed other benefits as well. Rather than buying their servers and drives brand new directly from HP, they saved a great deal of money by purchasing our refurbished versions. Our testing and data wiping facilities ensured that their servers were in perfect working order despite not being retail sealed.

Finally, we regularly keep in contact with Torbay Council to ensure they are satisfied with their products and we’re pleased to report they continue to be a happy and satisfied customer of Pinnacle Data. So if your business is looking to upgrade or improve its systems then don’t hesitate to get in touch. Our helpful, friendly team can help advise you on how you can get your company up to speed at a price to suit your budget.